Our team of experienced technical professionals manages and maintains your voice/data infrastructure. We provide 24 x 7 x 365 on-call service to minimize costly down-time and to allow you to focus on your core business. Our web-based trouble ticket system enables you to receive real-time status and an immediate response to your issues. Optional offerings such as Maintenance Contracts and Service Level Agreements provide additional value, while addressing specific customer needs.
WHAT IS VOICE OVER IP AND WILL IT BENEFIT YOU?
Voice Over IP, commonly referred to as VoIP, represent an initiation of telephone and computer systems which has the potential to increase efficiency and reduce costs. Thousands of companies (and individuals) are reaping the benefits of VoIP phone technology; therefore, our experts at IGNA can guide you in integrating voice and data.
Our PBX system is designed for small and medium-sized businesses. This system offers wide range of features that would be beneficial to your business. This system is the most flexible PBX system available today.
WHO USES THIS SYSTEM?
Companies around the world, from two user law firms to a mid size corporations with hundreds of users are relying to this system to run their business.
eHobbies.com realized the cost savings potential of this system and now they enjoy all the features that normally is founded only on systems costing tens of thousands of dollars more. A Carl’s Jr. franchise in Southern California has deployed this system and Linksys phones in its headquarters office, which provides phone service to 66 Carl’s Jr. Restaurants. ProMax Systems in Irvine, CA is running more than 75 stations in a very busy sales office on the very same system using Polycom phones. Genius Products in Santa Monica, CA is now running multiple PRI connections to over 100 users using a combination of Linksys and Polycom phones for both local and remote users.
SOME OF THE MANY FEATURES PROVIDED BY THIS SYSTEM:
Scheduler
Want to play different messages to callers at different times of the day? Or perhaps you want an entirely different Call Menu on weekends and holidays, with different options for your callers to choose from. This system’s intuitive Scheduler will create and apply schedules that will make your phone system work for you — even when you have gone home for the day!
Auto Attendant
This system’s most powerful feature is its Auto-Attendant. This feature lets callers “Press 1 for Support” or “Press 2 for Sales.” With this system you can manage call flow, build scheduled responses, forward calls off-site, and more.
Outlook Integration
Inbound Calling: When your phone rings, the Caller-ID will be analyzed against your Outlook Contacts. If a match is found, the caller’s name will pop-up!
Call from your Inbox: Right-click on a contact or email message to call. Your phone rings, and you’re connected!
Outlook 2003 or above is required
HUD
When this system is used with HUD (purchased separately), your entire company has real-time call control. HUD tells you who is on the phone and to whom they are talking. HUD lets you drag-and-drop new or existing calls to someone’s extension, their voicemail, your own “on-hold area,” or the company-wide “parking area.” HUD also has an easy-to-use group permissions system, so you can decide what “rights” to give to an extension. This means the CEO can steal the Janitor’s call, but not vice versa!
IGNA provides cost-effective VoIP solutions for your business.
It is important to realize that while the term VoIP starts with “Voice”, the practical applications of a VoIP network for business go beyond voice to include video and data conferencing. VoIP is the “next big thing” in telecommunications technology – and its here to stay.
Implementing a VoIP business phone system is not as simple as setting up a regular phone system because the basis of the system relies on the proper setup of your data network.
Our expert team will test and confirm all your existing equipments, including hubs and switches, are compatible with VoIP technology.
